Nova Patti Privacy Policy — Your Data Rights in Pakistan

1 Who We Are

Nova Patti is an online gaming and sports betting platform operating at novapatti.vu. The platform offers sports betting on cricket, PSL, T20 internationals, football and esports, alongside live casino games and fish games. All services are provided in Pakistani Rupees (PKR) and are accessible via web browser and the Nova Patti mobile app.

This Privacy Policy applies to all users of the Nova Patti website and app, including visitors who browse without registering and players who hold a registered account. By using any part of the platform, you acknowledge that you have read this policy and understand how your data is handled.

For any privacy-related questions or requests, you can reach our support team via live chat from within your account or via the email address listed in the contact section of this page.

2 Data We Collect

Nova Patti collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically when you browse or interact with the site or app.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and phone number (used for account access, notifications and support)
• Payment details — specifically the identifiers associated with your JazzCash, Easypaisa, Raast, bank account or card (we do not store full card numbers or PINs)
• Identity documents submitted during KYC verification (such as a CNIC or passport copy)
• Communications you send to our support team via live chat, email or any other channel

Information collected automatically:

• Device information including device type, operating system, browser version and screen resolution
• IP address and approximate location data derived from it
• Session data including pages visited, time spent on each section and navigation paths
• Betting and gaming activity — bets placed, games played, wager amounts in PKR and outcomes
• App performance data including crash reports and load times (collected to improve platform stability)

3 How We Use Your Data

Nova Patti uses the data it collects for specific, legitimate purposes directly related to running the platform and serving you as a player. We do not use your data for purposes beyond what is described here without obtaining additional consent.

• Account management: Creating, maintaining and securing your Nova Patti account. This includes processing login requests, resetting credentials and managing account settings.
• Payment processing: Facilitating deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Verifying that transactions originate from the registered account holder.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the information provided at registration.
• Fraud prevention and security: Monitoring account activity for unusual patterns, detecting unauthorised access attempts and protecting the platform from abuse.
• Customer support: Responding to enquiries, resolving disputes and assisting with account issues. Support interactions may be recorded for quality assurance purposes.
• Responsible gaming: Monitoring activity to identify patterns that may indicate problem gaming and providing access to tools such as deposit limits and self-exclusion.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and identify areas for technical or design improvement.
• Communications: Sending you account-related notifications, important policy updates and, where you have opted in, information about promotions and bonus offers relevant to your account.

4 Payment Data and Financial Information

When you make a deposit or request a withdrawal on Nova Patti, your transaction is processed through a secure third-party payment gateway. Nova Patti does not store your full JazzCash or Easypaisa PIN, your bank account password, or your full debit or credit card number on our servers.

What we do retain is a transaction reference, the payment method type, the PKR amount involved and the date and time of the transaction. This information is kept as part of your account's financial history and is necessary for resolving payment disputes, processing withdrawals and complying with anti-fraud requirements.

All payment data transmitted between your device and our payment processors is encrypted using industry-standard TLS encryption. We require all third-party payment providers we work with to maintain their own robust data security standards.

• We never ask for your JazzCash or Easypaisa PIN via email, chat or phone.
• We never ask for your bank account password or full card details through any Nova Patti channel.
• If you receive a message claiming to be from Nova Patti and asking for this information, treat it as fraudulent and report it to our support team immediately.

5 Cookies and Tracking Technologies

Nova Patti uses cookies and similar technologies — including local storage and session tokens — to make the platform work properly and to improve your experience over time. A cookie is a small text file stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated while you browse and enable core features like the bet slip and account settings. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Used to understand how visitors use the platform — which pages are visited most, where users drop off and how long sessions last. This data is aggregated and does not identify you personally. It helps us make the platform better.
• Preference cookies: Remember settings you have chosen, such as your preferred language, display options or odds format, so you do not have to re-select them every visit.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual patterns in session behaviour.

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. However, disabling essential cookies will affect your ability to log in and use the platform normally. Instructions for managing cookies are available in your browser's help documentation.

6 Sharing Your Data With Third Parties

Nova Patti does not sell, rent or trade your personal data to third parties for advertising or marketing purposes. Your data is only shared in the specific, limited circumstances described below.

• Payment processors: JazzCash, Easypaisa, Raast, banks and card processors receive the minimum data necessary to complete your transaction — typically your account reference and the PKR amount. They are bound by their own privacy and security standards.
• Identity verification providers: When KYC verification is required, your identity documents may be processed by a trusted third-party verification service. This provider is contractually required to handle your data securely and use it only for the purpose of verification.
• Analytics and platform tools: Aggregated, anonymised usage data may be processed by platform analytics tools to help us understand how the site performs. This data cannot be used to identify individual users.
• Legal and compliance requirements: In limited circumstances, Nova Patti may be required to share specific data in response to a lawful request. We evaluate all such requests carefully and only share what is strictly required.
• Business transfers: In the event of a merger, acquisition or restructuring of the Nova Patti business, your data may be transferred as part of that process. You will be notified of any such change in advance.

Any third party that receives your data on our behalf is required to handle it in a manner consistent with this privacy policy and to implement appropriate security measures.

7 How Long We Keep Your Data

Nova Patti retains your personal data for as long as your account is active and for a defined period after closure. The specific retention periods depend on the type of data and the reason it was collected.

• Account data (name, contact details, login history): retained for the duration of your account plus a reasonable period after closure to handle any outstanding disputes or queries.
• Transaction and financial records (PKR deposits, withdrawals, betting history): retained for a minimum of five years to meet financial record-keeping requirements and support dispute resolution.
• KYC documents: retained for the period required by our verification processes and then securely deleted.
• Support communications: retained for a period sufficient to resolve the relevant issue and for quality monitoring purposes, after which they are deleted or anonymised.
• Analytics data: processed in aggregated, anonymised form and not linked to individual user accounts after the active session period.

When your data is no longer needed for any of the above purposes, it is securely deleted or irreversibly anonymised. If you request account closure, we will begin the data deletion process after the applicable retention period has passed.

8 How We Protect Your Data

Nova Patti takes a layered approach to data security. We implement technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse or alteration.

• All data transmitted between your device and the Nova Patti platform is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms — we cannot retrieve your password, only reset it.
• Access to systems containing personal data is restricted to authorised personnel only, based on the principle of least privilege.
• We conduct regular internal reviews of our data handling practices and security controls.
• Our payment processing integrations use tokenisation so that sensitive financial data is not stored on Nova Patti's servers directly.

9 Your Rights Over Your Data

As a user of Nova Patti, you have rights regarding the personal data we hold about you. You can exercise any of the following rights by contacting our support team:

To exercise any of these rights, contact our support team via live chat or the email address in Section 12. We will respond to all valid requests as promptly as possible and will let you know if we need to verify your identity before proceeding.

10 Children's Privacy

Nova Patti is strictly an adult platform. The minimum age to register and use the platform is 18 years. We do not knowingly collect or process personal data from anyone under the age of 18.

If we become aware that a registered account belongs to a person under 18, we will close that account immediately, retain only the data required to prevent the individual from re-registering, and handle any funds in accordance with our age verification policy outlined in the Terms and Conditions.

If you are a parent or guardian and believe that a minor in your care has created an account on Nova Patti, please contact our support team immediately so we can take action. We take underage access seriously and will act without delay on any credible report.

11 Changes to This Privacy Policy

Nova Patti may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we handle data or in response to feedback. When material changes are made, registered players will be notified via email or an in-platform notification before the updated policy takes effect.

The revised policy will be published at novapatti.vu/privacy-policy with an updated effective date shown at the top of the page. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy.

Minor clarifications that do not change the substance of how we use your data may be made without prior notice. If you disagree with any update to this policy, you should stop using the platform and contact us to request account closure.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with our support team. We are available 24 hours a day, seven days a week.

The fastest way to reach us is through the live chat function available inside your account. For formal data requests or privacy complaints, you can also write to us at the email address below — our team reviews all privacy-related emails and responds as a priority.

Please include your registered email address and a brief description of your request so we can assist you as efficiently as possible. We aim to acknowledge all privacy requests within 48 hours and resolve them within a reasonable timeframe depending on complexity.