Nova Patti is built for players across Pakistan — from Karachi to Lahore, Islamabad to Peshawar. We understand that when something is unclear or goes in an unexpected direction, you want a straight answer without having to dig through pages of fine print. This FAQ page covers the questions our players ask most often. Whether you are trying to figure out how to top up your account using JazzCash, wondering why a bonus has not yet appeared, or just curious about how live PSL betting works, you will find the answer right here.
If you cannot find what you are looking for, our support team is available around the clock. Head to the live chat option inside your account or browse the categories below. We have organised everything into clear sections so you can jump straight to the topic that matters to you right now.
Still Have Questions?
This FAQ covers the most common queries our Pakistan players bring to us, but we know every situation is a little different. If you have gone through the sections above and still cannot find a clear answer, the fastest route is our live support chat inside your account. Our team operates around the clock, seven days a week, and most queries are resolved within minutes rather than hours.
For account-specific issues — like a pending withdrawal, a bonus that has not credited, or a payment that seems stuck — please have your registered mobile number and the relevant transaction reference ready before reaching out. This lets the support agent pull up your account details immediately and resolve things without back-and-forth delays.
New to Nova Patti and still deciding whether to sign up? Browse our Promotions page to see the current welcome offers, check the Sports section for upcoming cricket and PSL markets, or head straight to the Register page to create your free account in under two minutes.